Shipping Times
and
Other Frequently Ask Questions

Shipping Questions

• How long does it take for my order to arrive?
• Do you ship internationally?
• Can you deliver to an APO / FPO address?

Questions related to billing and credit cards

• What is the billing address?
• Can you ship to a different address?
• What cards do you take?
• Can I mail a check or money order?
• Why does my credit card not work?
• What is the credit card verification code?
• What name will appear on my credit card statement?
• Can you send orders C.O.D?
• Can I purchase without a Credit Card?

Backorders - We do our best to keep our web sites uptodate. However, from time to time some items may be out of stock. In this, case in stock items will be shipped and backordered item will be (in most cases) canceled and your credit card will be refunded.

Order Processing Time - This is the time from when you place your order until it is ready to ship. We do our best to ship within 24 hours after you place your order (weekdays only). Shipments are not made on weekends or holidays, because UPS does not pick up and our warehouses are closed on weekends and holidays. So, if you place an order on Friday afternoon, the earliest possible shipping date is on Monday. Orders with rush shipping are given priority and are shipped first.

Please be aware, we ship from several different warehouses through out the US and Canada. Depending on what you order, this could result in multiple shipments.You will not be charged any additional shipping should this happen on your particular order.

-- Special Orders - Made to Order and Custom Made Orders take longer to be ready to ship. Approximate order processing times are posted on our web sites for these items.

-- Shipping Time - This is the time it takes for your order to get to you, after it is shipped.

• UPS Ground - This is our standard shipping method. Depending on where you are and which warehouse your order is shipped from, will determine the shipping time. Normally 2 to 7 working days. (UPS will not deliver to a PO Box)
• UPS 3 Day Express -3 working days
• UPS 2nd Day Air - 2 working days
• UPS Next Day Air - Next working day
• Priority Mail - We offer Priority Mail shipping for those who require orders to be shipped to a PO Box. Most of our warehouses are not equipped to ship by Priority Mail, so we must have your order forwarded to one that will ship by this method. Please allow 10 to 14 working days for Priority Mail.
• Fed Ex International Standard
• Fed Ex International Express

The above information is a guideline only. Many circumstances that are out of our control, can delay your order, such as weather, holidays, workload, back orders, etc. If you need your order by a certain date, please let us know. In some cases, we may be able to speed up the order processing times and determine the best shipping method, so you get your order when you need it.

Depending on what merchandise the order is placed for different items may ship from different warehouses resulting in multiple shipments. We have warehouse located throughout the US & Canada. There will be no additional shipping charges in this case. We will send tracking information if available but, all of the warehouses are not set to send this information.

Merchandise from the following suppliers is either made to order or must be ordered in so, will require approximately 5 business days before your order will be shipped.

* Escante
* Hot Sauce Designs
* Tabu Shoes
* Karo's Shoes
* Jante Shoes
* Bahiye Fashions

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Do you ship internationally?

We are able to ship most items to most countries, but there are certain items that we will not be able to ship and certain countries we will not ship to so, please check with us if you have a question regarding a particular item or country send us the question by
e-mail

Please be aware, according to rules with Visa, MasterCard, Discover/Novus & American Express we can NOT shipping to an address other than the one listed with your credit card company. We can only ship to the address that is listed with the credit card company as your billing address.

The address & phone # you provided us with MUST match what is on file with your credit card company(address where you receive you bill).  We will attempt to verify this information. If we cannot verify this information we will automatically cancel you order.   Once address is confirmed the order is placed with our warehouse.  Only our local warehouse ships internationally so in many cases merchandise must be transfer to the local warehouse before shipping actually occurs.  This process usually takes approximately 1 week.  Then the order would be shipped according to the shipping you selected when the order was placed.

*** Government taxes/duties are not included in shipping charges
****Please be aware...we ONLY ship FedEx for international orders. 

PLEASE NOTE:
Due to the rising cost of shipping, ALL Orders for high heel shoes and/or boots will be shipped WITHOUT the shoe boxes. The boxes weigh approximately 1 lb each so this will ultimately save you money since shipping cost is not only calculated using the weight but, also on the dimensions of the shipping box.

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Can you deliver to an APO / FPO address?

Yes, we will ship Priority Mail to APO/FPO addresses.

Priority Mail - We offer Priority Mail shipping for those who require orders to be shipped to a PO Box. Most of our warehouses are not equipped to ship by Priority Mail, so we must have your order forwarded to the one warehouse here in Plano,TX that will ship by this method. Please allow 10 to 14 working days for Priority Mail.

Questions related to billing and credit cards

What is my billing address?
The billing address is the address where you get your credit card statement each month. It is very important that you enter your billing address correctly. If this address does not match the address your credit card company has on file, your order will NOT be process until this information is corrected.

Can I have my order shipped to a different address than the billing address for the credit card?
AT YOUR REQUEST, we will ship to an address other than your billing address ONLY if that address is an "approved shipping address" on file with your credit card company. If using American Express, we can ONLY ship to your billing address.

What cards to you accept?
We accept Visa, Master Card, Discover, and American Express.

Can I mail in my order with a check or money order?
- If you would like to place an order with a check or money order, use our shopping cart to add in the items that you want to order. After you have finished adding the item/items you will be at the " view cart" with a list of your item/items. If you will scroll down just a bit you will see a link that reads " Print to order by fax or postal mail."
- Click this link which will take you to a form... at the top of the form it ask for your shipping preference & then you billing & shipping address. After you have filled in the correct information to ship your order to & selected your shipping preference (at the very top of that page) then click the continue button. This will bring up a screen with your order including the shipping charges. Print this and mail it along with your check or money order to the address listed under Mail on the form.
- We hold orders paid with a check until your check has had time to clear. That is about a week.

Why does my credit card not work, even though I know it's a good one?
- It could be that you have typed the number in wrong and/or the expiration date. It is very easy to make a typo so please double check the card number and the expiration date. Or perhaps you have just made a payment. Remember that it usually take a few days for payments to show up on your credit card account.
- Try another card. You may not be able to use that credit card. You may want to try to use a different credit card.
- Contact us. Occasionally we have maintenance performed on our systems. If this is the case credit card verification can not occur until the maintenance is finished. We may be able to offer a solution even if this is not the case.

What is the credit card verification code, and why is it important?

This is the 3 or 4 digit number located on the back or front of your charge card. On your Master Card, Visa, & Discover you will need to turn the card over to the back side. You will see a string of numbers either in or around the signature area. We need the 3-digit number at the end. This is you verification coed. On American Express the code is a 4-digit number on the front side of the card, usually on the right side located right above the raised numbers of you account number.

In a nutshell this is important to you as well, as us. It shows that you have the card in your hand to help improve security for the consumer when buying something via mail, telephone and internet order, when the credit card is not physically presented to the merchant.

What name will appear on my credit card statement?

We will bill your charge card using our business name "Affections Gifts And Cards"

Can you send orders COD?

Sorry... We do not ship COD orders.

Can I purchase without a Credit Card?

We also accept cash, money orders and checks. Money orders and checks must be drawn on a bank in the USA. Orders with checks will be held for 10 business days before the order will be processed.